Returns Policy

14-Day Money Back Guarantee

J M Pennifeather offer a 14-day money back guarantee on all goods sold via this website. This offer is valid provided that the goods are returned in their original, unused and saleable condition with proof of purchase.

Note: Postage is not refundable for items returned under our 14-day money back guarantee.

Exchange and Refunds

If your goods are different to those ordered, faulty or damaged on delivery we will exchange the product or issue a full refund to you including the delivery charges to you and reasonable return postage charges.

Refunds

Refund money for our 14-day money back guarantee and refunds will be paid within 30 days of receipt of the returned order.

Exclusions

Excludes products engraved or otherwise made to specific requirements. This does not affect your statutory rights.